Privacy Policy

IRC Roofing Company ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our website or services.

We may collect and process the following types of information:

• Contact Information: Name, phone number, email address, and property address when you request a quote or schedule service.
• Service Information: Details about your roofing project, property type, and service preferences.
• Communications: Records of your correspondence with us, including emails, phone calls, and text messages.
• Technical Data: IP address, browser type, device information, and website usage data collected automatically.
• Payment Information: Billing details processed securely through third-party payment processors (we do not store full payment card numbers).

We use the information we collect to:

• Provide Services: Schedule inspections, prepare estimates, perform roofing work, and communicate about your project.
• Improve Operations: Analyze website usage, optimize our services, and enhance customer experience.
• Communicate: Send appointment reminders, project updates, invoices, and respond to your inquiries.
• Marketing: With your consent, send promotional materials about our services, seasonal offers, and company updates.
• Legal Compliance: Meet legal obligations, resolve disputes, and enforce our agreements.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who assist with scheduling, payment processing, marketing, or other business operations under confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Business Protection: To protect our rights, property, safety, or the rights of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• With Your Consent: For any other purpose with your explicit approval.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver relevant content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time.
• Data Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us using the information in Section 11. We may need to verify your identity before processing your request.

With your consent or as permitted under applicable law, we may send you promotional emails about our services, offers, and updates. You can opt out at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Emailing us at info@ircroofingco.com with the subject line "Unsubscribe."
• Calling us at (253) 446-6386 to request removal from our list.

Note that even after opting out of marketing, we may still send transactional messages related to active service requests, appointments, or billing.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without consent, please contact us immediately and we will delete such information from our records.

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to resolving any privacy concerns promptly and transparently.